Privacy Policy

1. Overview & Scope of Policy

This Privacy Policy applies to personal and commercial information collected through our official digital platform (piroisealant.com), factory video inquiries, live WhatsApp consultations, quotation submissions, and technical sample distribution requests across Southeast Asia (Vietnam, Thailand, Malaysia, Indonesia, the Philippines) and global markets.

We do not market, sell, or license business contact details, custom formulation criteria, or shipping records to third-party advertising brokers under any circumstances.

2. Information We Collect

We collect information strictly necessary to process commercial requests, calculate engineering joint movement specifications, and deliver freight logistics:

A. Information Provided Voluntarily

• Identity & Contact Records: Full name, professional email address, WhatsApp/mobile phone number, job title, and corporate entity name.
• Commercial Inquiry Data: Target silicone sealant models (e.g., PR-999, PR-333), required packaging type (cartridge or sausage), volume estimations, and destination seaports.
• Technical Substrate Specifications: Project facade drawings, bonding substrate materials (aluminum, glass, stone), joint dimensions, and compliance certificates requested (e.g., FORM E, ASTM C920, GB 16776).

B. Information Collected Automatically

When browsing our technical catalog, our web hosting server records anonymous telemetry including Internet Protocol (IP) addresses, browser user-agent tokens, referring search queries, and session timestamps to diagnose system performance and prevent brute-force intrusion.

3. Purpose and Legal Basis for Processing

In adherence to international data protection protocols—including the European Union General Data Protection Regulation (GDPR) and ASEAN regional data frameworks—we process information under the following lawful bases:

1. Contract Performance & Quotation Delivery: Processing project parameters to formulate technical compatibility reports, issue Commercial Invoices (CI), arrange air-express test samples, and coordinate 7–15 day sea freight shipments.
2. Compliance with Legal Trade Obligations: Issuing authenticated FORM E Certificates of Origin, Chinese customs export declaration manifests, and verified transport safety documents.
3. Legitimate Business Interests: Monitoring website response latency, safeguarding server infrastructure, and preventing fraudulent quotation requests.

4. Cookies & Tracking Technologies

Our website utilizes minimal, secure, first-party HTTP cookies and session tokens. We do not deploy invasive third-party retargeting pixels. Review our functional cookie categorization below:

5. Third-Party Sharing & International Transfers

Because PIROI operates an international manufacturing export supply chain from Zhongshan, Guangdong, China, customer shipment details are shared strictly on a need-to-know basis with trusted partners:

• International Freight Forwarders: Consignee address and contact data shared with licensed marine shipping lines and customs clearing brokers to issue ocean bills of lading (B/L) and FORM E certificates.
• Express Courier Couriers: Sample parcel consignee contact numbers provided to DHL, FedEx, or SF International to coordinate direct physical laboratory sample delivery.
• Government & Regulatory Authorities: Commercial trade documentation supplied to official customs inspection bureaus solely when mandated by statutory law.

6. Data Security & Storage Retention

All inbound inquiry submissions, email communications, and quotation uploads are encrypted in transit via Transport Layer Security (TLS 1.3 / SSL 256-bit encryption). Access to customer project specifications is restricted exclusively to authorized factory technical engineers and export sales directors.

"Commercial inquiry records and quality-control batch traceability logs are retained for five (5) fiscal years to support building warranty validation, COA verification, and repeat manufacturing consistency."

7. Your Data Protection Rights (GDPR & Regional Laws)

Regardless of your corporate base, every procurement partner exercises enforceable rights over personal records under applicable privacy laws:

• Right of Access: You may request a complete digital transcript of the personal and contact data stored within our factory CRM system.
• Right to Rectification: You may correct inaccurate technical specifications, corporate recipient names, or shipping addresses at any time.
• Right to Erasure ('Right to be Forgotten'): You may instruct us to permanently purge non-statutory personal communication logs and contact details.
• Right to Restrict Processing: You may withdraw permission for marketing updates while maintaining active technical warranty support.

8. Contact Our Data Compliance Officer

For inquiries regarding data compliance, deletion requests, or technical document security, contact our compliance secretariat directly using the verified corporate details below: